What Is Mediation
Mediation is an approach to resolving disputes that is voluntary and confidential. The mediator’s job is to help the parties define their issues and explore options for resolution. It is the parties themselves who have the power to make decisions and define the terms of any agreement they may reach.
The Mediator’s Role
The mediator’s role is neutral in that he or she is equally fair to both parties listening carefully to their perspectives. The mediator intentionally assists the parties in crafting solutions that work for all involved. Open and honest discussion is encouraged to help resolve disputes.
The mediator performs many functions including the following:
helps parties focus on pertinent issues
reframes information so the parties can see things in a new way
encourages reality testing
sometimes asks hard questions with diplomacy and tact
helps parties negotiate face to face